How a Toronto Real Estate Brokerage Enabled 60 Mobile Agents
A growing Toronto real estate brokerage needed to support 60 agents working from home offices, open houses, and on the road. King of IT implemented a mobile-first IT infrastructure with secure document handling.
Client Type
Real estate brokerage
Size
65 staff (60 agents, 5 admin)
Location
Toronto & GTA
Timeline
5 weeks
The Challenge
The brokerage faced unique challenges supporting a highly mobile workforce:
Technical Issues:
• Agents using personal devices with no security controls
• Client documents stored in personal Dropbox and Google Drive accounts
• No centralized system for transaction management
• Printing and scanning from various locations
• Inconsistent email signatures and branding
Business Risks:
• Client confidential information scattered across personal accounts
• PIPEDA compliance gaps
• No visibility into agent technology issues
• Brand inconsistency across 60 agents
The Solution
King of IT implemented a mobile-optimized solution:
Phase 1: Identity & Security (Week 1-2)
Deployed Microsoft 365 Business Premium for all agents
Implemented conditional access requiring approved devices
Set up Intune for mobile device management
Configured Azure AD single sign-on
Phase 2: Document Management (Week 2-3)
Migrated all documents to SharePoint Online with proper folder structure
Implemented DLP policies for sensitive client data
Set up secure external sharing for client collaboration
Configured automatic document classification
Phase 3: Agent Productivity (Week 4-5)
Deployed Teams for communication and collaboration
Set up standardized email signatures for brand consistency
Implemented mobile printing via Microsoft Universal Print
Trained all agents on new mobile workflows
The Results
100%
Agents on managed devices within 6 weeks
60%
Reduction in "lost document" issues
2 min
Average IT issue resolution (via mobile app)
0
Data breaches or compliance incidents
"Our agents can now close deals from anywhere with full access to everything they need. The mobile support is incredible—most issues get fixed before agents even realize there's a problem."
Broker of Record
Toronto Real Estate Brokerage
Technologies Used
Services Provided
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