Case Study
Real Estate

How a Toronto Real Estate Brokerage Enabled 60 Mobile Agents

A growing Toronto real estate brokerage needed to support 60 agents working from home offices, open houses, and on the road. King of IT implemented a mobile-first IT infrastructure with secure document handling.

Client Type

Real estate brokerage

Size

65 staff (60 agents, 5 admin)

Location

Toronto & GTA

Timeline

5 weeks

The Challenge

The brokerage faced unique challenges supporting a highly mobile workforce:

Technical Issues:

• Agents using personal devices with no security controls

• Client documents stored in personal Dropbox and Google Drive accounts

• No centralized system for transaction management

• Printing and scanning from various locations

• Inconsistent email signatures and branding

Business Risks:

• Client confidential information scattered across personal accounts

• PIPEDA compliance gaps

• No visibility into agent technology issues

• Brand inconsistency across 60 agents

The Solution

King of IT implemented a mobile-optimized solution:

Phase 1: Identity & Security (Week 1-2)

Deployed Microsoft 365 Business Premium for all agents

Implemented conditional access requiring approved devices

Set up Intune for mobile device management

Configured Azure AD single sign-on

Phase 2: Document Management (Week 2-3)

Migrated all documents to SharePoint Online with proper folder structure

Implemented DLP policies for sensitive client data

Set up secure external sharing for client collaboration

Configured automatic document classification

Phase 3: Agent Productivity (Week 4-5)

Deployed Teams for communication and collaboration

Set up standardized email signatures for brand consistency

Implemented mobile printing via Microsoft Universal Print

Trained all agents on new mobile workflows

The Results

100%

Agents on managed devices within 6 weeks

60%

Reduction in "lost document" issues

2 min

Average IT issue resolution (via mobile app)

0

Data breaches or compliance incidents

"Our agents can now close deals from anywhere with full access to everything they need. The mobile support is incredible—most issues get fixed before agents even realize there's a problem."

Broker of Record

Toronto Real Estate Brokerage

Technologies Used

Microsoft 365
SharePoint Online
Intune MDM
Teams
Universal Print
Conditional Access

Services Provided

Mobile Workforce Solutions
Cloud Migration
Managed IT
Document Management

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