IT Support

My Business Computers or Network Are Down. What Should I Do?

First check whether the internet, power or one device is the cause. Restart the modem, firewall and switch in that order. If several people are still affected, or you see ransom messages, disconnect affected devices and call a professional immediately. In Toronto, King of IT provides 15-minute emergency response at 647-951-3653.

Written by Alex Dayan, Founder of King of IT | Toronto Managed IT Services

1Quick Checks (5 Minutes)

  1. Is it one person or everyone? One person usually means a device issue.
  2. Check your internet provider's outage page or status line.
  3. Restart in order: modem, then firewall or router, then the network switch. Wait 2 minutes between each.
  4. Try a wired connection to rule out Wi-Fi.
  5. Check that the server or NAS has power and status lights.

2Stop and Call for Help If

  • Files have strange extensions or there is a ransom note. Unplug the network cable immediately and do not turn off the computer.
  • A server will not start or makes clicking noises
  • Restarting does not bring the internet back
  • You cannot access Microsoft 365 or email for everyone

3Emergency IT Support in Toronto

King of IT answers critical calls within 15 minutes, starts remote recovery right away and sends a technician on-site the same day across Toronto and the GTA. Call 647-951-3653.

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